Tuesday, November 30, 2021
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What to Try When a Web App Isn’t Working

Two weeks ago, in my Practical Ed Tech newsletter, I outlined six things to try when a website or web application isn’t performing as expected. In terms of clicks, it was my most popular newsletter of the year! For those who haven’t seen it, the document for this edition of the newsletter is included below. Feel free to share it with your friends. (Click on the image to see it in full size).

What to Try When a Web App Isn’t Working


Here are the six things to try:

1. Is it you or is it the website? An easy way to find out is to visit downforeveryoneorjustme and then enter the URL of the website you are trying to use. If you are familiar with the Windows command terminal, you can also try pinging the address of the site you are trying to use. Here is a short video on those two things.

2. Is your browser updated? This is not as common as it used to be, but in some cases a site does not function properly, the cause can be traced to using an outdated version of a web browser. If you are using an older version of a browser, not only will some sites not work properly, but you also expose yourself to more potential security threats.

3. Are cookies enabled? Many websites require cookies in order to give you the best possible experience.

4. Are you using a pop-up blocker? It’s not uncommon for a website to use a pop-up window for account logins. If the pop-up is blocked, you will not be able to log in.

5. Have you allowed access to the camera and / or microphone? If you’re trying to use a web-based video or audio editing tool, you need to make sure your camera and microphone are accessible.

6. If none of the above steps resolved the problem, restarting your computer may be the solution to your problem. In fact, you might be surprised at how often it works. This is the reason why IT helpdesks ask you to do this when they answer the phone.


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